Privacy Policy

At Sai Optics, we value the trust you place in us when you visit our website or use our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. Please take a moment to read through it carefully.

By accessing or using our website at Sai Optics, you agree to the practices described in this policy.

Who We Are

Sai Optics is an optics business located at Old High Court Road, Inderganj, Gwalior, MP. We provide eyewear, lenses, and related optical products and services through our website and physical store(s).

For any privacy-related questions, you can reach us at sai.opticians@yahoo.com / 0751-4040522

What Information We Collect

Personal Information: When you interact with our website — such as creating an account, placing an order, or getting in touch with us — you may be asked to provide

  • Your full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Prescription details (where applicable for optical products)

Automatically Collected Data: Like most websites, ours automatically gathers certain technical information when you browse, including your IP address, browser type and version, the pages you visit, how long you spend on them, and the device you're using. This helps us understand how our site is being used and how we can improve it.

Cookies and Tracking

Cookies we use include:

  • Your full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Prescription details (where applicable for optical products)

You can control or disable cookies through your browser settings, though doing so may affect your experience on our site.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including delivering products and managing returns
  • Set up and manage your customer account
  • Send you order updates, service notifications, and security alerts
  • Respond to your queries and support requests
  • Share relevant offers, new products, or promotions (you can opt out at any time)
  • Analyse website performance and user behaviour to improve our services
  • Meet any legal or regulatory requirements that apply to us

Sharing Your Information

We do not sell your personal data. We may share it only in these circumstances:

  • Service Providers: Third-party vendors who help us operate our website and fulfil orders (such as payment processors or delivery partners) may access your data strictly to perform those functions.
  • Legal Requirements: We may disclose your information if required to do so by law, or to protect the rights, safety, or property of our business or users.
  • With Your Consent: For any other purpose, we will ask for your permission first.

Data Retention

We hold onto your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Usage and analytics data is generally kept for a shorter period unless needed for security or legal reasons.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to any inaccurate information
  • Ask us to delete your data (subject to any legal obligations we may have)
  • Withdraw consent for marketing communications at any time

Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. However, please be aware that no online data transmission or storage system can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from minors. If you believe a child has submitted personal information to us, please contact us and we will promptly remove it.

Third-Party Links

Our website may include links to external sites for your convenience. We have no control over those sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page and notify you via email or a notice on our website before changes take effect.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please get in touch:

  • Sai Optics Old High Court Road, Inderganj, Gwalior, MP
  • Email: sai.opticians@yahoo.com
  • Phone: 0751-4040522